Hello everyone, please take the time to review our Return Policy before purchasing any of our Products.

SUBSCRIPTION PRODUCT REPLACEMENTS

If you find any of our Products to be defective, please let us know so we can investigate. Any Products found to be defective are subject to replacement at our discretion. All claims of defective items must be made within seven (7) days from the date you received your box and postal service notifications may be required. Please send us clear photos and/or videos of the defective product, if it is deemed defective by us, we will ship you an item of similar value and type in your next subscription box.

If at our discretion, the Product is deemed to be defective, we will ship you a new product of similar value and type as soon as reasonably possible. Please be aware that the investigation period may take up to two (2) weeks. This would mean you will receive an ‘extra’ item in your next shipment. Unfortunately, we cannot guarantee that identical products will be available at any given time, however if you want a certain item or have any special requests, please send us an email at hello@pawsandwhishers.uk and we would love to help you the best we can.

Every order will be a case-by-case scenario based on the item reasoning, amount spent, and whether shipping was included or not. Ultimately, it is our goal to ensure everyone is happy and more importantly your fur babies at the end of the day!

At Paws & Whiskers we offer FREE SHIPPING throughout the Isle of Man and set shipping rates to the UK and Northern Ireland. if you are unsatisfied with your purchase and would like to start a return, we will refund your full order amount minus the associated shipping costs. If you are not 100% satisfied with the products, reach out to us and we will always do our best to make it right!

ONE-TIME PURCHASE REPLACEMENTS

On our site, under the “Paws & Whiskers Shop, we offer a variety of Dog & Cat toys and accessories that are sold as “One-Time Purchases”. If you encountered an item in one of your subscription boxes that you absolutely loved and want again you can re-order them here! Or if you wish to change your subscription box to any items in the store, please just let us know or if you wish to purchase any additional items.

If for any reason you are simply not satisfied with the product, whether it be the quality, colour, or incorrect size for your dog or cat please send us a message at hello@vinniespantry.im.

ADDITIONAL NOTES

Please keep in mind that any returns of defective items, whether it be for Subscription Products or One-Time Purchases, must be in “new” condition or in the same condition you received them. Any used items or Products may not be subject for replacement.

FEEL FREE TO CONTACT US AT ANY TIME!

If you have any questions, concerns, or complaints, you can always feel free to contact us at hello@vinniespantry.im

All emails will be responded within 24 hours.